Privacy Policy

SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, address, and email address.

When you browse our store, we automatically receive your computer’s internet protocol (IP) address, which helps us understand your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 – CONSENT

How do we obtain your consent?

When you provide us with personal information for a transaction—such as verifying your payment method, placing an order, arranging a delivery, or processing a return—you consent to us collecting and using it for that specific reason only. If we request your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an option to decline.

How do I withdraw my consent?

If you opt-in but later change your mind, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at +44 7400724137 or emailing Contact@Fenexplus.com.

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – PAYMENT

If you make a purchase through a payment gateway, your payment data may be stored securely by WordPress. Your payment information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and stored only for as long as necessary to complete your transaction. After completion, your payment details are deleted.

All direct payment gateways comply with PCI-DSS standards, managed by the PCI Security Standards Council, which includes major brands like Visa, MasterCard, and American Express. These requirements help ensure the secure handling of payment information.

SECTION 5 – THIRD-PARTY SERVICES

Third-party providers engaged by us will only collect, use, and disclose your information as necessary to perform services for us. However, some providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we must provide for purchase-related transactions.

We recommend reviewing their privacy policies to understand how your personal information will be handled.

Please note that some providers may be located in different jurisdictions than either you or us. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) where they or their facilities are located.

For example, if you are in Germany and your transaction is processed by a U.S.-based payment gateway, your personal information may be subject to disclosure under U.S. laws, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our Terms of Service.

Links:

When you click on links within our store, they may redirect you to an external site. We are not responsible for the privacy practices of other sites and encourage you to review their privacy statements.

SECTION 6 – SECURITY

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide payment information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no transmission method over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry standards.

SECTION 7 – COOKIES

We use the following cookies, which you can choose to opt out of:

  • _session_id: Unique token, session-based; allows WordPress to store session information (e.g., referrer, landing page).
  • _wordpress_visit: No data stored, expires after 30 minutes; tracks the number of visits.
  • _wordpress_uniq: No data stored, expires at midnight (relative to the visitor); counts store visits per customer.
  • cart: Unique token, persists for 2 weeks; stores cart contents.
  • _secure_session_id: Unique token, session-based.
  • storefront_digest: Unique token, indefinite storage; determines if a visitor has access when a store is password-protected.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your state or province of residence. If you are the age of majority and provide consent, you may allow your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Any updates will take effect immediately upon posting. If we make significant changes, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue providing services to you.

QUESTIONS AND CONTACT INFORMATION

We offer 24/7 customer support. If you have any questions, feel free to contact us:

📍 Address: 10 Liddall Way, West Drayton UB7 8PG

✆ Phone:+44 7400724137

✉ Email: Contact@Fenexplus.com

Terms Of Service ==

Terms of Service

This website is operated by FENEXPLUS GROUP LLC. Throughout the site, the terms “we,” “us,” and “our” refer to FENEXPLUS GROUP LLC.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WordPress, which provides us with an online e-commerce platform to offer our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent for any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is for general information only and should not be relied upon as the sole basis for making decisions.

This site may contain historical information that is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time but have no obligation to update any information.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products or Services (if applicable)

Certain products or services may be available exclusively online and may have limited quantities. These products or services are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit quantities of any products or services we offer.

For more details, please review our Refund & Returns policy.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You must promptly update your account and other details, including your email address and credit card numbers, so we can complete your transactions.

For more details, please review our Returns Policy.

Section 7 – Optional Tools

We may provide access to third-party tools over which we have no control or responsibility.

You acknowledge and agree that access to such tools is provided “as is” and “as available” without any warranties, representations, or conditions of any kind.

Section 8 – Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy.

Section 9 – User Comments, Feedback, and Other Submissions

If you submit comments or feedback, you agree that we may edit, copy, publish, and distribute them at any time without restriction.

We reserve the right to monitor, edit, or remove content that we determine to be unlawful, offensive, or in violation of these Terms of Service.

You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, or proprietary rights.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, and availability.

We reserve the right to correct any errors and update information or cancel orders if any information is inaccurate.

Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site for any unlawful purpose, to solicit others to perform unlawful acts, to violate regulations, laws, or local ordinances, to infringe upon our intellectual property rights, or to harass, abuse, or discriminate.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

These Terms of Service constitute the entire agreement between you and us, governing your use of the Service.

For any questions, please contact us.

We provide 24/7 customer support. If you have any questions, you can reach us at: